delivery and returns

shipping costs

We ship your goods as quickly as possible as an insured package. As soon as the package is on its way, you will receive an email from us with the tracking number. Please provide us with your email address for this purpose. Do you have any questions regarding the delivery, your order or a return? Just contact us via email or phone on: info@urbanature.de or +49 34444 149334.

returns and refund

You have the option to return the goods within 14 days of receiving your package. Please contact us and let us know about your return. In any case, each buyer bears the shipping costs for the return.

contact

Telefon: +49 (0) 34444 149334 24h Service: info@urbanature.de

Please note:

Be sure to send the goods back to us in the original packaging.

Enclose a copy of the invoice or a note on the delivery note or the invoice number so that we can allocate the shipment.

Please do not send the goods freight collect.

return costs

Each buyer bears the shipping costs for a return.

refund

We process your return and refund the money as soon as the item is received back to us. Your balance will be returned to the account from which you paid your order.